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Your safety is important to us. As the Responsible Person for our cosmetic products
in the United States, we are committed to monitoring product safety and complying
with applicable U.S. cosmetic regulations.
This page explains how U.S. consumers can report adverse events or unexpected
reactions associated with our products.
What Is an Adverse Event?
An adverse event is any undesirable or unexpected reaction experienced after using
a cosmetic product. This may include, but is not limited to, skin irritation, allergic
reactions, or other unwanted effects.
How to Report an Adverse Event?
If you experience an adverse reaction after using one of our products, please report it
using the method described below.
As required under the Modernization of Cosmetics Regulation Act of 2022
(MoCRA), adverse event reports related to our products are collected as part of our
post-market safety monitoring obligations.
Online Reporting (Preferred Method)
Please submit your report via our dedicated adverse event reporting page:
To report an adverse event: https://www.aers.me/ParfumsBDK/
This reporting page is available to U.S. consumers and is intended specifically for the
submission of adverse event information related to our cosmetic products.
If you have any questions regarding adverse event reporting or require assistance,
you may contact us at the following U.S. customer service email address:
customerserviceusa@bdkparfums.com
Information to Include in Your Report
When submitting a report, please include, where possible:
- Product name and fragrance
- Product format or size
- Description of the adverse event
- Date of product use
- Your contact details (optional, for follow-up purposes)
Providing complete information helps ensure appropriate evaluation and follow-up.
How Your Report Is Handled
Adverse event reports submitted through the dedicated reporting system are
collected and transmitted to us in our capacity as the Responsible Person for our
cosmetic products in the United States.
All adverse event reports are reviewed and assessed in compliance with MoCRA
requirements and applicable U.S. FDA regulations, including recordkeeping and
reporting obligations.
All information is handled confidentially and used solely for product safety monitoring
and regulatory compliance purposes.
Regulatory Compliance
This adverse event reporting process complies with applicable U.S. cosmetic safety
and post-market surveillance requirements, including those set forth under the
Modernization of Cosmetics Regulation Act of 2022 (MoCRA) and enforced by
the U.S. Food and Drug Administration (FDA).